PURCHASE CONDITIONS
THEORIA CONGRESOS (Hernández Tena Congresos, S.L.), official travel agent for ESGAR 2023, is concern about privacy and transparency.
More information on this can be found at this link: https://www.theoriacongresos.com/privacy-policy/
Purchase conditions
The agency reserves the right to cancel bookings when they consider appropriate.
To written cancelations submitted to info@theoriacongresos.com and with confirmation receipt, a refund will be made:
- Free modification or cancellation until May 1st, 2023.
- Any modification or cancellation will not be accepted after May 1st, 2023.
RETURNS AND EXCHANGES POLICY
Except in the case set out above, the User may not exercise the right of withdrawal or termination, in accordance with current consumer and retail trade regulations.
- The impossibility of checking into the hotel or an error in the booking purchase (for example, entering the wrong e-mail address during the purchase process) are not refund grounds.
- In accordance with current consumer and retail trade regulations, the Buyer may not exercise the right of withdrawal or termination, as the supply of leisure activities services is exempt from this right.
The organization will not refund the booking at any time if the event cannot take place due to force majeure beyond the control of the event organizers. No refunds will be made to guests who are unable to attend due to reasons beyond their control and critical circumstances such as transport strikes, accidents, illness, etc. or any other problem beyond the control of the event organizers that prevents the guests from taking the hotel.
